FREE SHIPPING!
on orders of $99 or more

U.S. Customers Our shipping warehouse is located in Fairfax, Virginia. FontanaShowers® offers free shipping on most orders in the USA. To enjoy free shipping simply look for the Free Shipping logo. If the items in your order qualify for 'Free Shipping' your order ships FREE! Estimated Shipment Times: note that every product page displays when the product is expected to ship.



Canadian Shipments Free shipping to Canada is available on select items. To find out if your item qualifies, simply add the item to your cart and enter your Canadian address. An additional 5-7 days will apply to Canadian shipments.



International Shipments We ship worldwide! To find out if your item qualifies for free shipping, simply add the item to your cart and enter your address. An additional 8-10 days will apply to international shipments. We will also need to verify your payment before confirming your order. Please send an email to [email protected] regarding your order, and we can confirm your payment. All charges and credits are in US dollars.



FontanaShowers® Shipping Policy



Most orders in the U.S. have free shipping. FontanaShowers® ships worldwide but is not responsible for any applicable taxes for international shipping. If an item or items are shipped via a trucking company (as opposed to UPS/FedEx), a signature will be required. Otherwise In most cases, a delivery signature will not be required if the order is shipped via UPS or FedEx.


Delivery Times


Delivery times vary. Please check each individual item's shipping information. Orders may encounter a change in lead times or encounter delays, in which case the customer support staff will reach out to the customer prior to processing their payment. Since we are dependent on outside delivery agents such as UPS, FedEx, please do not schedule contractors until your products arrive. FontanaShowers® is not be responsible for any inconvenience, any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated.


Product Price, Description & Color Accuracy


While we take every measure possible to ensure that our website reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors may vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen. For additional questions, feel free to submit a ticket or email our Customer Support at [email protected]


Shipping Damage


Call or email us to report shipping damage. Please include your name, your order number, and a description of the damage/situation. Sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write “Subject to Inspection” on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it “Subject to Inspection”, then any shipping damage will be your responsibility. Inspect your packages thoroughly RIGHT AWAY. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE, NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via UPS, call them at 800-PICK-UPS to report a damaged item. (Provide their tracking number.) Contact FontanaShowers® and/or email us with the details. If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 72 hours of delivery in order to file a claim for the damage. If you contact us within 72 hours, we will file a claim with the shipping company and follow up with the carrier until the issue is resolved. We encourage you to inspect your package thoroughly, so any problems may be avoided. If you follow the above policies by writing “SUBJECT TO INSPECTION” on the receipt, inspecting your items right away, reporting damage within 72 hours via phone and email, then we will take responsibility for the damage in transit. However, resolving the claim with the carrier may take between 30 to 90 days to resolve. Credit for the damaged item will be issued when the case is resolved with the carrier. To check on a damage claim or credit, please email or call us.


Incorrect Product Received


All customers are encouraged to inspect each order upon delivery. If a customer is not satisfied with the purchased product for any reason, as long as no installation attempts have been made, and items are in their original condition received; contact our Customer Support staff with all original order information at [email protected] to initiate and obtain an RMA. We highly advise all customers to not refuse any packages or return ship any items without advising our Customer Support staff, as this may result in the loss of a product.


Installation


Our products must be installed by a plumber or it could cause the warranty to be void. We are here to assist you if any defects are found within the manufacturer's warranty period. Any potential damage / flaw must be reported to us within 7 days after delivery to qualify for free replacements. Please note damages caused by installation error, or misuse are not covered under warranty. FontanaShowers® reserves the right to determine the potential cause of any damage / defect reported. All original order information is required for any replacement order requests. .


Bulk Items


Items that are NOT shipped by a Standard Ground Carrier (UPS, FedEx, USPS) may NOT be returned. For example, items such as a steam shower unit that is shipped by freight may not be returned. If they are defective, the customer will either receive a replacement or it will be repaired, but we do not accept returns for items that ship by freight.