on orders of $99 or more
FontanaShowers® Shipping PolicyMost orders in the U.S. have free shipping. FontanaShowers ships worldwide but is not responsible for any applicable taxes for international shipping.
If an item or items are shipped via a trucking company (as opposed to UPS/FedEx), a signature will be required. Otherwise In most cases, a delivery signature will not be required if the order is shipped via UPS or FedEx.
Delivery times vary. Please check each individual item's shipping information. Since we are dependent on outside delivery agents such as UPS, FedEx, please do not schedule contractors until your products arrive. FontanaShowers cannot and will not be responsible for any inconvenience, any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. We strive to provide accurate lead times and provide timely updates on delays. We value our customers and appreciate your business. We will do everything in our power to provide excellent service.
Product Price, Description & Color Accuracy
While we take every measure possible to ensure that our website reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors may vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.
Call or email us to report shipping damage.Please include your name, your order number, and a description of the damage/situation. Sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write “Subject to Inspection” on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it “Subject to Inspection”, then any shipping damage will be your responsibility. Inspect your packages thoroughly RIGHT AWAY. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE, NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via UPS, call them at 800-PICK-UPS to report a damaged item. (Provide their tracking number.) Contact FontanaShowers and/or email us with the details. If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 72 hours of delivery in order to file a claim for the damage. If you contact us within 72 hours, we will file a claim with the shipping company and follow up with the carrier until the issue is resolved. We encourage you to inspect your package thoroughly, so any problems may be avoided. If you follow the above policies by writing “SUBJECT TO INSPECTION” on the receipt, inspecting your items right away, reporting damage within 72 hours via phone and email, then we will take responsibility for the damage in transit. However, resolving the claim with the carrier may take between 30 to 90 days to resolve. Credit for the damaged item will be issued when the case is resolved with the carrier. To check on a damage claim or credit, please email or call us.
Incorrect Product Received
If you are shipped an incorrect product, please contact us via email within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product to you. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. You may also choose to wait until we receive the incorrect item and issue credit before placing the new order.
Our products must be installed by a plumber or it could cause the warranty to be void. We are here to assist you if any defects are found within the manufacturer's warranty period. You are responsible for removing the defective parts and mailing it to our address so that a replacement part can be mailed back to you.
Items that are NOT shipped by a Standard Ground Carrier (UPS, FedEx, USPS) may NOT be returned. For example, items such as a steam shower unit that is shipped by freight may not be returned. If they are defective, the customer will either receive a replacement or it will be repaired, but we do not accept returns for items that ship by freight.