FAQ
Fontana Showers

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To The Most FAQ's

Frequently Asked Questions About Placing, Tracking, and Managing Orders

What is included in your 100% satisfaction guarantee?
A: We want to offer you only the top quality products at affordable prices. If you feel dissatisfied with the quality of our products, simply return the products within 30 days of purchase. To qualify for the refund, you'll have to mail us proof of purchase, and the product(s) returned should be unused and without any damage. For full details please visit our return policy page.
Is the transaction secure?
A: We employ the highest security standards, these standards are intended not only to protect customers from any threats, but to protect the entire payment chain ecosystem. We make sure all your transactions are 100% secure. For full details of our security standards visit our privacy page
Do you accept checks?
A: Yes we accept checks. Please make sure you notify us once you place your order by check so we confirm and reconcile your check payment with your order.
How long will it take to ship my order?
A: We'll start to fill your order once your order is placed. We will ship the order within the time frame indicated for each particular item. Currently, we ship most orders FREE with ground UPS,FedEx,USPS or DHL. If you prefer a different shipping method and if available we can facilitate it at extra charge. Please call us first to confirm.
What's the coverage of shipment?
A: We ship to continental US. as well as to Hawaii and Alaska. Please check our Domestic Shipping.We also ship to Canada, and worldwide while we offer free shipping for some promotional products Please check our International Shipping.
How much is the shipping & handling fee?

A: Charges are based on the total amount of the order, the volume of the order, and/or the weight of the order. During certain promotions you have may receive free shipping (restricted to purchases within the continental USA).
Can I return my product at any time?
A: As per our 30-Day Money-Back Guarantee you can return any product within 30 days of receiving it. The product must be received in our warehouse by the 30th day. Just make sure it's in like-new condition, packed securely in the original packaging, and call us for a Return Merchandise Authorization (RMA) number. We'll gladly exchange it or give you a full refund for the merchandise (not including the cost of the original shipping).
How do I return the product?
A: You can return it for a full refund or replacement. However, you'll be responsible for the shipping and handling fee. Please note: products that have been installed are non-returnable. Please email us at [email protected] and ask for a Returned Merchandise Authorization. To process your return quickly please have the original order number available. Please wrap the package securely and note the RMA number on the outside of the package. Returns without an authorization number will not be accepted. We are not responsible for products sent back to us without the RMA number. Products must be returned in the original packaging and in the original condition. All products will be inspected prior to credit approval.
What's the procedure to return damaged items?
A: Please open the box(es) immediately after delivery and check to see if there is any damage. You must claim the damage to us within 3 days of your UPS/FedEx delivery to receive reimbursement.

FAQ's Regarding Smart Shower System & Steam Shower Unit

How do steam shower units impact indoor air quality and humidity levels?
What maintenance is required to keep a steam shower unit in optimal condition?
What are the key factors to consider when installing a steam shower unit at home?
Why is my steam room leaking, and how can I troubleshoot the issue?
What are the main differences between a traditional steam room and a steam shower unit?
How does a steam shower unit work, and what components are essential for its operation?
What are the best ventilation strategies for bathrooms with steam showers?
How does a smart shower system regulate water temperature?
What power sources are required for a smart shower system?
How do Smart Showers Optimize water usage?
Are smart showers compatible with all plumbing systems?
How do smart showers improve safety features?
How do smart shower systems handle personalized aromatherapy and chromotherapy features?

FAQ's about Sensor Faucets

Sensor Faucets FAQ
Sensor Faucets Main Product Features
Can I replace my manual faucet with a touchless one without modifying my sink?
Can I adjust the water temperature on a touchless faucet?
What Do the Flashing Lights on the Spout Mean?
Do sensor faucets work with all water pressure levels?
Do sensor faucets save water compared to manual faucets?
How do I maintain and clean a sensor faucet?
Do touchless faucet units with a supplied mixing valve need backflow preventers installed?
Can I install a sensor faucet in an outdoor setting?
What is the input voltage of the sensor faucets and what type of power supply?
How long do the batteries in sensor faucets last?
Can I convert a battery-powered sensor faucet to a plug-in model or vice versa?
What materials and coatings in sensor faucets prevent corrosion, bacteria, and mineral buildup while ensuring durability?
The solenoid and/or filter of my sensing faucet needs to be serviced. Is this easy to do? Do I need to shut the water off to the faucet?
How do I reset a touchless faucet unit?
What IoT advancements in sensor faucets improve functionality and user experience through cloud connectivity and smart home integration?

Time-of-Flight (ToF) vs. Infrared (IR) Sensors in Touchless Bathroom Faucets: A Detailed Comparison

1. What is the difference between ToF and IR sensors?
2. Which sensor technology is more advanced, ToF or IR?
3. How does an IR sensor work in touchless faucets?
4. Why do some touchless faucets fail to detect hands properly?
5. Does FontanaShowers use ToF or IR sensor technology in their touchless faucets?
6. Which sensor type should I choose for my home or business?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?