FontanaShowers Return Policy!
Simple Guidelines for your convenience

Our Return policy

At we stand behind our products and guarantee your satisfaction with every order*

FontanaShowers promises to deliver high-quality products, in excellent condition, to your door.
If for any reason, your shipment is not satisfactory, we will accept return of the merchandise!.

Please adhere to the following return policy:

All returned merchandise must be in resalable condition
The product must be free from scratches and/or defects
All returns be accompanied by a Return Authorization (RA) number.

Please contact us at for your RMA number.

Refund of the final invoice price (minus shipping and handling charges and a 15% restocking fee) will be issued.

Buyer is responsible for return shipping costs. Refund or exchanges only accepted within 30 days from receiving your order and according to listed guidelines.

Please open the boxes immediately after delivery and check if there is any damage. You must claim the damage to us within 3 days of UPS/FedEx delivery to get any reimbursement.

Return Dept. Contact Information:
Fontana Showers Return: 11334 Lee Hwy, Fairfax, VA 22030 Customer Service: 800-684-4489

General Return Policies You may return any product in its original condition, returns are subject to a 15% restocking fee. An item cannot be returned if beyond 30 days of actual delivery date (not shipping date). Please call our customer service department at 800-204-4483 or email and ask for a Returned Merchandise Authorization (RMA). To process your return quickly please have the original order number available. Returns without an authorization number will not be accepted. We are not responsible for products sent back to us without an authorization. Orders must be returned in the original packaging and in the original condition. Products must be in the manufacturers original box and packaging or NO CREDIT will be given. All products will be inspected prior to credit approval. Products that have been installed are non-returnable Once a Returned Goods Authorization number is issued, the returned product needs to be returned within 60 days Please allow 5-10 business days for the return to be processed from the date the return is received by our receiving department.

*Our return policy covers product(s) purchased directly from us at If you have purchase it from a 3rd party you will need to contact them directly