Fontana Showers Return Policy

At FontanaShowers® we stand behind our products and guarantee your satisfaction with every order. FontanaShowers® promises to deliver high-quality products in excellent condition straight to your door.

Suppose the customer is unsatisfied with the purchased product for any reason, as long as no installation attempts have been made. In that case, the original packaging is retained and ordered models do not have custom sizes or finishes. Items are in their original condition and have been received. The customer has 30 days to file a return request via email.

Please adhere to the following return policy:
Returned merchandise must be in resalable condition. All product(s) must be free from scratches and defects.All returns must be accompanied by a Return Merchandise Authorization (RMA) number.

Please call our customer service number 800-684-4489 or reach us by email at [email protected] to obtain your RMA number.
A refund of the final invoice price (minus shipping and handling charges, plus 35% restocking fee) will be issued.
The buyer is responsible for return shipping costs.
Refunds or exchanges can only be accepted within 30 days of receiving your order, and according to listed guidelines.

Please open boxes immediately upon delivery and check for damage. You must file a damage claim within 2 days of UPS/FedEx delivery and we will issue a replacement.
Please note: Any request unable to provide original order information (5 - digit order number, etc.) will not be considered a FontanaShowers® order. FontanaShowers® products are sold directly through our website and not through independent sellers.

Items that are "special ordered/quoted" cannot be canceled or returned. (Non-listed and quoted items - items that do not have prices listed on our web pages and/or items that you received a special quote on - are considered special order items and may not be returned. This include touchless faucets and soap dispensers)) Items stated as non-returnable on the page from which they are ordered Items noted as "limited to stock" Items that have been installed.

FontanaShowers® Return Address:
4429 Brookfield Corporate Drive
Suite 500
Chantilly, VA 20151

General Return Policy

Prior to sending back any items, please submit a ticket or email our customer support staff at [email protected] to initiate and obtain a Returned Merchandise Authorization (RMA) and additional return instructions.

To process your return quickly, please have the original order information (5 digit order number) available.
Returns must be returned within 30 days of receiving RMA and return instructions by our Customer Service Team.
Return Requests past 30 days of delivery will not be accepted.
(*Please contact our Customer Service Team for more information)

Returns without an authorization number will not be accepted.
Products which show sign of use and installation will not be accepted.
Returns Requests which fall under the categories of Buyers Remorse, Changed Mind, or No Longer Desired are subject to a 35% restocking fee.

All returned items must be in the original condition in which they were received.
Our trained staff must inspect returned products before credit approval. Products showing signs of damage due to poor repackaging or attempted installation are subject to additional fees.*
(*don't hesitate to get in touch with our Customer Service Team for more information)
Please allow 5 - 10 business days for processing and inspection from the return delivery date.

FontanaShowers is not responsible for returned products without authorization from our customer service department. Returning an order without alerting our Customer Service Team can result in delayed refunds or loss of the returned item.

Non-returnable Items: Some products are not returnable, so please be aware of this when placing your order. Items that are heavy or large (items that ship by freight) may NOT be returned. (Items such as tubs may not be returned. If they are defective, you will either receive a replacement, or it will be repaired, but we do not accept returns on items that ship by freight.) Items that were received by the customer over 30 days ago. However, a higher restocking fee will be assessed if an exception is made. Items NOT shipped by a Standard Carrier (for example, standard carrier, we mean companies such as UPS, FedEx, or USPS) may NOT be returned. Also, "special ordered/quoted" items cannot be canceled or returned. (Non-listed and quoted items - items that do not have prices listed on our web pages or items that you received a special quote on - are considered special order items and may not be returned.) Items stated as non-returnable on the page from which they are ordered Items noted as "limited to stock" Items that have been installed

Shop Shower System By Type

Browse our latest Multifunctional Showers

Multifunctional Showers

Fontana provide Exceptional luxury experience.

LED Shower Systems

Best replacements for your old boring shower system.

Body Massage Showers

There is something about a good massage.

Dual Showerhead Sets

Double showerhead brings the concept of luxurY.

Digital Shower System

FontanaShowers' digital smart shower control system.

With our Hassle-Free Returns and Customer Satisfaction, we offer a vast range of premium bathroom fixtures, including Creative Luxury Systems, Designer Shower Units, Digital and Smart showers LED Systems, Dual Shower Head, Outdoor Showers, massage showers, Chrome Finish Options, Jetted Body Sprays. Still, we also ensure a seamless shopping experience with our clients and customers. Designed to prioritize satisfaction, the policy allows returns within 30 days of purchase for most items; we offer Luxury Showers, Touchless Faucets, Bathroom Faucets, Bathroom Sensors, 3-in-1 Combinations, Countertop Sensor Options, Auto Faucet and Soap Dispenser Combinations, Faucets Wall-Mounted Sensors, Oil Rubbed Bronze Designs, Architectural Sensor Units, Black Touch-Free Designs, Brushed Nickel Variants, Chrome Options, Gold Finish Styles, Bravat Touch-Free Commercial Faucets, Automatic Soap Dispensers.

Pioneer Flow Collections

Experience elegance and grace.

Unique Hamilton Series

Elevate your sink with premium designs

Fontana Sierra Series

Experience exceptional designer craftsmanship

This flexibility ensures that buyers can shop with confidence, knowing they have the opportunity to make adjustments if their chosen fixtures do not meet expectations. Whether it's an Automatic Soap Dispenser, Modern Luxury Design Faucets, Sensor Type Restroom Faucets, Bathtubs, Free-Standing, Recessed, Jacuzzi Tub, or an indulgent showering experience, consider a Rain Shower Head or a Rainfall Shower Head, Major Brand Showerhead and Popular Shower Head. You can also consider ease of installation and extra added convenience with a Shower Panel with Body Jets or an Exposed Shower Set with a handheld option for functionality and luxury. FontanaShowers commitment to customer satisfaction extends beyond the sale, fostering trust and long-term loyalty. We offer a versatile selection of faucets and sink fittings tailored for modern and traditional interiors; with advanced flow control technology and precision engineering, these fixtures ensure durability and optimal water conservation without compromising performance. Our selections include Faucets, Sink Fittings, Kitchen Units that combine utility with sleek designs, incorporating ergonomic features that enhance functionality, for example, the Brushed Nickel that shows elegance and resilience while resisting tarnishing and fingerprints, the Gold Finish associated with luxury design and timelessness, the Chrome Fitting with its mirror-like finish modern appeal and ease of maintenance, the Free-Standing Tub Spouts with cascading waterfall features, or the Swan-Shaped artistry designs, the Matte Black bold sophistication, or the rustic charm of the Oil Rubbed Bronze Fittings, or the Cascading Waterfall Styles, the top selling LED Integrated Models, and the Luxury Bathtub Models including Wall-Mounted Units, Antique Brass Styles, or the Advanced Digital Designs. Our commitment to customer satisfaction goes beyond delivering premium products; it emphasizes a holistic approach to service, innovation, and trust-building. ,

Fontana is a top pick for architects like Gensler, AECOM, HDR, Perkins and Will, DP Architects, and more due to delivering high-quality products, ensuring reliability and longevity in commercial projects. We boast a wide range of contemporary designs, allowing architects to find the perfect fit for various designs and themes. It is no surprise that our products have gained the trust and preference of architectural firms for their projects. Immerse yourself in our favorite design ideas by following our Instagram. Share your own Fontana projects by including the #MyFontana hashtag in your post for the opportunity to be included on our website and social media accounts.

Retail Services
Bathroom Fixtures- Client Services From hands-free faucets to soap dispensers and superior rainforest shower head to ingenious outdoor shower, we take pride in quality craftsmanship for our customers. The main objectives are to provide excellent solutions for commercial or residential bathrooms and always create a reliable partnership. We offer solutions to our Architects & Designers, Contractors, and Distributors. We provide smart mirrors, floating vanities, Toilets: Smart Systems, Kitchen Solution, Shower Drains, Shower Mixers, Intelligent Mirrors, The strategy has been the sale of premier bathroom and kitchen fixtures through fluid purchase experiences and client care. Check our Catalog Options and warranty support.

About Us

FontanaShowers is a USA-based brand synonymous with innovation and quality in luxury bathroom fixtures. The company works with top architects and designers, bringing leading technology to space in the bathroom, which is highly functional, sustainable, and of unparalleled aesthetic appeal. Committed to excellence and known for their attention to detail, we serve high-end residential and large-scale commercial installations,

Our team of specialists is ready and available to assist you with all your needs.

Contact Us

We offer different contact methods to ensure that customers can reach them easily and quickly for help. Whether through email, phone, or online chat, our support team is ready to answer questions, address concerns, and hear feedback. Additionally, customers can submit a contact form on the website for particular queries that need personalized responses.

The Brand

Our brand name speaks luxury and innovation in bathroom design. The brand aspires to revolutionize comfort and hygiene with its multifunctional shower systems, touchless faucets, and advanced soap dispensers. With the blend of state-of-the-art engineering and timeless aesthetics, we are proud to hold one of the top positions in the industry

Luxury Showers

Sophisticated systems designed to provide an indulgent and spa-like experience within the comfort of one's home.

Innovative High Tech

Advanced technology with customizable water pressure and temperature settings, multiple built-in functionalities.

Unique Designs

Sought after for their ability to transform daily bathing routines into luxurious and rejuvenating experiences

Product Warranty
We stand behind their products with comprehensive warranty support. Their warranty covers all manufacturing defects and has clear guidelines on how to claim it. Additionally, it includes expert advice on care and maintenance so that the product lasts and functions well.

Support for Architects and Engineers
Our company supports architects and engineers with technical specifications, product information, and installation instructions specific to the project. Our team, Clients Collaborations, is well-equipped to handle various inquiries regarding custom design development, material specification, and regulatory compliance with various standards. The company allows for easy integration into design schemes with the availability of BIM and Revit files, ensuring that the digital versions of their products are accurate for architectural planning and engineering processes. This support enhances project efficiency, minimizes errors, and ensures compatibility with existing designs. Major USA Projects, International Projects

Government Buildings: Federal offices, municipal buildings, and libraries
Healthcare Facilities: Hospitals, clinics, and senior living communities
Hospitality Industry: Luxury hotels, resorts, and boutique accommodations
Corporate Spaces: Office buildings and coworking spaces
Retail and Commercial Centers