FontanaShowers Return Policy
At FontanaShowers we stand behind our products and guarantee your satisfaction with every order. FontanaShowers promises to deliver high-quality products, in excellent condition straight to your door.
Your satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, we at FontanaShowers will do our best to make it RIGHT. We will be happy to exchange the item for you, or you can return the purchased items within 30 days of receipt for an exchange or a full refund/Credit (less shipping charges).
Please adhere to the following return policy:
Returned merchandise must be in resalable condition. All product(s) must be free from scratches and/or defects.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number.
Please call our customer service number 800-684-4489 or reach us by email at
Returns@FontanaShowers.com to obtain your RMA number.
A refund of the final invoice price (minus shipping and handling charges, plus 15% restocking fee) will be issued.
The buyer is responsible for return shipping costs. Refunds or exchanges can only be accepted within 30 days from receiving your order, and according to listed guidelines.
Please open boxes immediately upon delivery and check for damage. You must file a damage claim within 3 days of UPS/FedEx delivery and we will issue a replacement.
Please note: If you did not buy the product from us, then it is not our product. We sell FontanaShowers products directly on our website.
Items that are "special ordered/quoted" cannot be canceled or returned. (Non-listed and quoted items - items that do not have prices listed on our web pages and/or items that you received a special quote on - are considered special order items and may not be returned.) Items stated as non-returnable on the page from which they are ordered Items noted as "limited to stock" Items that have been installed.
Return Dept. Contact Information:
Fontana Showers Return: 4270-I Henninger Court Chantilly, VA 20151
Customer Service: 800-684-4489
General Return Policies
You may return any product in its original condition. Returns are subject to a 15% restocking fee. An item cannot be returned beyond 30 days of actual delivery date. Please call our customer service department at 800-684-4489 or email
email@example.com and ask for a Returned Merchandise Authorization (RMA). To process your return quickly, please have the original order number available. Returns without an authorization number will not be accepted. We are not responsible for products sent back to us without an authorization number. Orders must be returned in the original packaging and in original condition. Products must be in the manufacturers original box and packaging. All products will be inspected prior to credit approval. Once a Return Merchandise Authorization (RMA) number is issued, the returned product needs to be returned within 30 days. Please allow 5-10 business days for the return to be processed from the date the return is received in our warehouse.
NON Returnable Items: There are some products that are not returnable so please be aware of this when placing your order. Items that are heavy or large (items that ship by freight) may NOT be returned. (Items such as tubs may not be returned. If they are defective, you will either receive a replacement or it will be repaired; but we do not accept returns on items that ship by freight.) Items that were received by the customer over 30 days ago. However, IF an exception is made, a higher restocking fee will be assessed. Items that were NOT shipped by a Standard Carrier (for example of a standard carrier, we mean companies such as UPS, FedEx, or USPS) may NOT be returned. Also, items that are "special ordered/quoted" cannot be canceled or returned. (Non-listed and quoted items - items that do not have prices listed on our web pages and/or items that you received a special quote on - are considered special order items and may not be returned.) Items stated as non-returnable on the page from which they are ordered Items noted as "limited to stock" Items that have been installed