Product Warranty
FontanaShowers® Product Warranty

FontanaShowers Warranty Hero
FontanaShowers® Warranty

Built to Last. Backed with Clear Coverage.

Warranty at a Glance

Fast overview of coverage, terms, and notable exclusions.

Warranty categories, coverage, terms, and notes
Category Coverage Term Notes
Sensor Faucets Defects in materials & workmanship (body, ceramic cartridges, finishes: chrome, satin nickel, polished nickel, gold, oil-rubbed bronze) 5 Years (manufacturing defects) Accessories (handles, hand showers, cradles, outlets, hoses, supply lines, drains) excluded
Shower Systems Defects in materials & workmanship; replacement of defective parts 3 Year Labor, shipping, and incidental damages are not covered
Faucets (non-sensor) Defects in materials & workmanship; replacement of defective parts 3 Year Improper handling/installation/maintenance/misuse voids coverage
Other Products & Accessories* Defects in materials, workmanship & finish at shipment 3 Year (purchases after Aug 1, 2009) Bathtubs, steam showers, vanities, sinks; accessories like handles/hoses/supply lines/drains
*Improper installation or alteration (including additives) may compromise integrity and void the warranty.

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Motion Sensor Faucets

FontanaShowers® warrants sensor faucets against leaks, drips, and manufacturing defects. Covered parts include the faucet body, ceramic cartridges, and specified metal finishes. During the five-year term, defective parts are repaired or replaced at no charge. Accessories are excluded. Proof of purchase is required. We reserve the right to assess the root cause. Liability is limited to the purchase price of the product.



Shower Systems

Three-year warranty against defects in materials and workmanship. Coverage includes replacement of defective parts only; labor, shipping, and incidental damages are excluded. Issues caused by installation error or misuse are not covered. Claims require original order details. Extended warranty coverage applies to premium fixtures including our waterfall wall shower fixtures , ensuring long-term reliability and peace of mind.



Faucets

Non-sensor faucets carry a three-year warranty covering defects in materials and workmanship under normal installation and use conditions. Damage from improper handling, installation, maintenance, abuse, or misuse voids coverage.



Other Products & Accessories

For purchases on or after August 1, 2009, bathtubs, steam showers, vanities, sinks, and accessories are warranted for three years against defects in materials, workmanship, and finish at the time of shipment. Coverage includes replacement of defective parts only. No other obligations are assumed. Improper installation or alterations (including additives) void the warranty.



Installation & Certifications

Our team provides specification sheets and installation diagrams. Products manufactured overseas may not meet certain local inspection requirements. Customers are responsible for installation/removal costs if items fail inspection due to certification constraints.



What the Warranty Does Not Cover

  • Non-defect issues: Conditions, malfunctions, or damage not caused by defects in materials or workmanship.
  • Labor & logistics: Costs for removal, return, installation/re-installation, or shipping.
  • LED lighting: LEDs in illuminated showers are excluded; mineral buildup can affect operation—routine cleaning recommended.
  • Improper use: Incorrect installation, poor maintenance, misuse, abuse, negligence, accident, alterations, or additives.

Commercial Projects Warranty

For project-specific coverage, review the detailed terms for commercial clients.

Commercial Warranty Details How to File a Claim

How to File a Warranty Claim

Step-by-step process
  1. Gather proof of purchase and original order details.
  2. Document the issue: photos/video plus installation context and symptoms.
  3. Contact FontanaShowers® Support with the above for evaluation of root cause and eligibility.
  4. If approved, we’ll repair or replace the covered part(s) per the stated terms.
What information speeds approval?
  • Clear media showing the issue, serial/model info, water quality notes (if relevant).
  • Installer credentials and date of installation.
  • Any maintenance steps already performed.