FontanaShowers OUR POLICY
Transaction Security Guarantee:
Our secure server software (SSL) is among the best for secure e-commerce transactions, with full encryption of your personal information including credit card number, name, and address so that it cannot be traced as the information travels online. FontanaShowers is so confident in our systems that we GUARANTEE 100% SAFETY in our transactions. We electronically verify each transaction and only process those authorized by your credit card company.
Order Status and Tracking an Order:
You will receive an email notification with shipping and tracking information once your order has shipped.
For your convenience, FontanaShowers accepts American Express, Visa, Mastercard, and Discover. We also accept checks. Please call us at 800-684-4489 for more information about paying by check.
Sales Tax & Currency:
Alternative Payment Options:
3900 Jermantown Rd
Some items are not shipped by our standard ground carriers like UPS, FedEx, and USPS, and may not be returned. Large items like steam shower units ship by freight and may not be returned to our warehouse. If an item is deemed defective you will receive a replacement product or we will work to get it repaired, but no returns are accepted for freight shipped orders.
These units are NOT to be used in any workplace. These units must also be installed by a professional, or it could result in the void of any warranties.
Faucets, Sensor Faucets:FontanaShowers ensures its faucets will be leak and drip-free, and all parts and finishes of its faucets will be free from defects in material and manufacturing. The faucet body, ceramic cartridges, and metal finishes in chrome, satin nickel, polished nickel, gold, and oil rubbed bronze are factory warranted to the original consumer purchaser to be free from any manufacturer defects. FontanaShowers will repair or replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use and service.The factory warranty does not include accessories. Examples of accessories: handles, hand showers, cradles, shower heads, hoses, supply lines, and drains. If a defect is found in normal residential use, FontanaShowers will, at its election, repair, replace, or make an appropriate adjustment. This limited warranty covers only the replacement of defective parts and shall not apply to repair or replacement labor costs, shipping, and/or damages. In no event shall the liability of FontanaShowers exceed the purchase price of the product.
Shower Sets & Systems:Shower systems are warranted to be free from defects in material and workmanship. This limited warranty covers only the replacement of defective parts and shall not apply to repair or replacement labor costs, shipping, or damages. In no event shall the liability of FontanaShowers exceed the purchase price of the product. This warranty is valid for the original consumer purchaser only and excludes damage due to improper handling, installation, maintenance, product abuse, or product misuse, whether performed by the consumer or any other party.
Other Products & Accessories including bathtubs, steam showers, vanities & sinks :FontanaShowers warrants other products and accessories purchased after August 1, 2009 to the following: 1 Year Limited Warranty - bathtubs, steam showers, vanities, and sinks are guaranteed to be free from defects in material, workmanship, and finish at the time of shipment. Examples of accessories include handles, hand showers, cradles, hoses, supply lines, or drains. Should any defects develop within one year from the date of purchase, we will, at our discretion, repair or replace the defective part or assembly. This limited warranty covers only replacement of defective parts, and shall not apply to repair or replacement labor costs, shipping, or damages. No other liability or obligation is to be assumed.
Improper installation or alteration of unit and/or installation of additives can affect the integrity of the unit and will void the Warranty.
Warranty does not cover:
(1) Conditions, malfunctions or damage not resulting from defects in material or workmanship.
(2) Labor and other expenses for disconnection or return of the product for warranty service, or for installation or reinstallation of the product.
(3) For LED showers, please note that the LED light is not covered under the factory warranty. Under normal conditions, LED lights should last the lifetime of your shower. However, mineral and residue build-up in your water may cause the LED lights to stop working and as such, proper maintenance should be conducted to clean your shower head.
Please be advised that if due to human error, our site has an incorrect price listed, we will work to remedy it as quickly as possible. We make every effort to ensure that these mistakes do not happen. FontanaShowers will not honor an incorrect price. In the event an error is found, we will inform the customer of a pricing error, and the customer will have the option to place the order with the correct pricing, or to cancel the order entirely.