Commercial Product Warranty
FontanaShowers® Commercial Product Warranty

Commercial Warranty Information

FontanaShowers® Commercial Product Warranty

Understand the warranty provisions associated with qualifying FontanaShowers® commercial purchases. Review product-category coverage, eligibility requirements, important exclusions and the information needed when requesting warranty assistance for a commercial project.

Review Coverage → Prepare a Warranty Request →
FontanaShowers commercial touchless faucet in luxury bathroom
At a Glance

Commercial Warranty Reference

Review the key considerations before determining which warranty terms apply to a commercial purchase.

  • Coverage varies by fixture category.
  • Commercial order qualification applies.
  • Purchase date determines the applicable policy.
  • Labor and certain additional expenses are excluded.
  • Product records help support warranty review.
Understanding Commercial Eligibility

Confirm the Applicable Warranty First

FontanaShowers® describes its commercial warranty as applying to qualifying volume orders associated with specific commercial projects, including hotels, office buildings, resorts, spas and housing developments. A minimum commercial order requirement applies.

The published commercial policy applies to purchases made from January 1, 2018. Purchases made from January 1, 2001 through December 31, 2017 are directed to the previous warranty. Customers should confirm their order classification and applicable terms before relying on a coverage period.

Commercial rainfall shower system in contemporary bathroom
Coverage by Product Category

Published Commercial Warranty Periods

Different product families have different warranty provisions. The following overview summarizes the periods stated in the published commercial warranty and does not replace its full terms.

FontanaShowers commercial faucet warranty
5 Years

Faucets & Automatic Fixtures

The published policy lists five-year commercial coverage for faucets, automatic faucets and automatic soap dispensers. It addresses qualifying defects in materials and workmanship during normal commercial use.

FontanaShowers rainfall shower system warranty
1 Year

Shower Systems

Shower systems are listed with a one-year commercial warranty for qualifying defects in materials and workmanship, subject to the stated conditions and exclusions.

FontanaShowers LED shower lighting warranty
90 Days

LED Shower Lighting

The commercial policy specifically identifies a 90-day period for shower LED lights. Proper cleaning and maintenance are important, particularly where mineral deposits may accumulate.

Commercial bathroom sinks and fixture warranty
Other Products

Vanities, Sinks, Bathtubs, Steam Showers & Accessories

The published commercial policy references different warranty periods for certain additional products. Confirm the applicable term for the exact product before relying on coverage.

Other products and accessories: The published section references a three-year manufacturer warranty for bathtubs, steam showers, vanities and sinks, but also describes a one-year defect remedy. Because these statements differ, obtain written confirmation of the applicable period for the specific product before relying on either term.
Coverage Interpretation

What the Commercial Policy Addresses

The warranty focuses on qualifying manufacturing defects rather than general wear, improper use or installation-related problems. Product type and applicable terms determine the available remedy.

  • Defects in materials or workmanship during the applicable period.
  • Covered faucet components, including bodies and ceramic cartridges.
  • Applicable faucet finish defects described in the published policy.
  • Repair or replacement of qualifying defective components or products.

How Remedies Are Limited

The commercial warranty provides for repair or replacement under the applicable terms. It excludes labor costs associated with repair, replacement or reinstallation.

The shower-system section additionally excludes shipping and damages. The published policy also states that FontanaShowers® liability will not exceed the product purchase price.

Review the exact policy for the purchased product before making commitments about replacement scope or associated project costs.

Conditions and Exclusions

Understand What Is Not Covered

The published commercial warranty identifies circumstances and expenses outside its stated coverage. Reviewing these conditions before submitting a request helps distinguish potential manufacturing defects from other service issues.

  • Conditions not resulting from material or workmanship defects.
  • Improper installation or maintenance.
  • Misuse, abuse, negligence or accidents.
  • Unauthorized alterations or modifications affecting the product.
  • Labor for disconnection, installation or reinstallation.
  • Other excluded expenses as specified in the applicable product warranty.
Warranty Request Preparation

How to Prepare a Commercial Warranty Request

The following is a recommended documentation workflow for commercial purchasers and project teams. It is not a substitute for any formal claim procedure specified by FontanaShowers®.

I

Identify the Product

Record the exact model number, finish, quantity and location of the affected fixture.

V

Verify the Purchase

Locate the invoice, order information and original purchase date.

D

Document the Concern

Prepare a clear description, relevant photographs and observations about the issue.

C

Contact Support

Submit the available information through FontanaShowers® customer support and follow the instructions provided.

Contact Customer Support →
Commercial Project Records

Documentation to Keep Available

Organized records make it easier to identify affected fixtures and explain service concerns across large commercial installations.

Purchase Information Invoice, order reference, purchase date and purchasing entity.
Fixture Identification Product model, finish, configuration and quantity.
Installation Details Project name, fixture location, installation date and relevant contractor information.
Issue Description Symptoms, affected components, photographs and observations.
Service History Relevant maintenance records, prior troubleshooting and replacement-part information.
Correspondence Support communications, reference numbers and any instructions received.
Multi-Unit Commercial Projects

Manage Warranty Records Across Facilities

For hotels, offices, healthcare facilities and other multi-fixture installations, a centralized product register can help distinguish individual service issues from broader maintenance requirements.

  • Maintain a schedule of installed models and corresponding locations.
  • Preserve purchase records and relevant installation documentation.
  • Track reported concerns by fixture and service date.
  • Retain manufacturer correspondence with the project maintenance file.

For Contractors and Facility Teams

Warranty review should be separated from routine maintenance planning. An operational issue does not automatically establish a covered manufacturing defect.

Confirm the affected component, installation conditions and applicable warranty terms before arranging replacement work. Where responsibility or coverage is uncertain, request clarification from the manufacturer.

Warranty and Technical Resources

Find the Appropriate Support Resource

Retail Warranty Information → Review the separate warranty information for retail purchases. Touchless Warranty Guidance → Explore how warranty information relates to commercial sensor fixture specification. Shower Warranty Resources → Continue to warranty information relating to shower products. Automatic Flush Systems → Review warranty resources for commercial restroom flush equipment. Repair and Maintenance → Access product care and maintenance guidance. Customer Service → Contact the support team regarding warranty questions or product documentation.
Commercial Warranty Questions

Frequently Asked Questions

Does every commercial purchase automatically qualify?

No. The published commercial warranty defines qualifying commercial volume orders for specific projects and references a minimum commercial order requirement. Confirm eligibility with FontanaShowers®.

Are commercial faucets and shower systems covered for the same period?

No. The published policy lists five years for faucets, automatic faucets and automatic soap dispensers, while shower systems have a one-year commercial period. Specific components may have additional limitations.

Does the warranty include installation labor?

The published commercial warranty excludes labor associated with repair, replacement, disconnection and reinstallation.

How long are LED shower lights covered?

The commercial policy states a 90-day warranty period for shower LED lighting. It also notes the importance of maintenance where mineral residue may accumulate.

Which warranty applies to an older commercial order?

The published commercial policy is effective for purchases from January 1, 2018. It directs purchases from January 1, 2001 through December 31, 2017 to the previous warranty.

What should I do if the warranty period is unclear?

Provide the exact product model and purchase documentation to FontanaShowers® support and request written clarification. This is particularly important for other products and accessories where the published wording references different periods.

Commercial Warranty Assistance

Need Clarification on Your Coverage?

Contact FontanaShowers® with your purchase details, model information and a description of the concern. The support team can help identify the applicable warranty information and advise on the next steps.

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