Clear coverage, straightforward terms, and a simple claim process.
Coverage Summary
At-a-glance terms for core products and components.
Product
What’s Covered
Term
Notes
Touchless Bathroom Faucets
Manufacturing defects in materials & workmanship (faucet body, ceramic cartridge, sensor module, solenoid/valve, specified metal finishes)
5 Years (manufacturing defects)
Accessories such as supply lines, drains, and hoses are excluded unless expressly stated.
Automatic Soap Dispensers
Manufacturing defects in materials & workmanship (dispenser body, sensor module, control board, pump/motor, battery box/AC module)
3 Years
Soap, batteries, reservoirs, and wear from incompatible/abrasive soaps are not covered.
Terms above apply to the original consumer purchaser and normal commercial/residential use. Where local law mandates longer minimum periods, those take precedence.
Touchless Bathroom Faucets — Warranty
FontanaShowers® warrants that touchless bathroom faucets will be free from manufacturing defects in materials and workmanship for
three (5) years from the date of purchase by the original consumer purchaser.
At our option, we will repair or replace a defective covered part. Remedies do not include labor, removal, reinstallation, or shipping costs. Liability shall not exceed the product’s purchase price.
Automatic Soap Dispensers — Warranty
FontanaShowers® warrants that automatic soap dispensers will be free from manufacturing defects in materials and workmanship for
one (1) year from the date of purchase by the original consumer purchaser.
Covered Components
Dispenser body and mounting hardware
Sensor module, controller/PCB, and power module (battery box or AC adaptor)
Pump/motor assembly and check valves
Consumables & Limits
Soap, batteries, reservoirs/containers, and filters are consumables and not covered.
Damage from incompatible soaps (e.g., high-solvent, particulate/abrasive, caustic, or unapproved sanitizer additives) is excluded.
Installation & Use Requirements
Follow the supplied installation guide and local codes. Products manufactured overseas may not meet certain local inspection requirements; verification is the purchaser’s responsibility.
Install per FontanaShowers® instructions by a qualified professional.
Use only clean, potable water. Flush supply lines prior to connection.
Use compatible power supplies and correct polarity; protect circuits with GFCI where required.
Do not modify products or electronics. Unauthorized alterations void coverage.
Care & Maintenance (Keeps Your Warranty Valid)
Clean with mild, pH-neutral cleaners; avoid abrasives, strong acids/alkalis, and solvents on finishes or sensors.
Periodically remove limescale using approved descalers; never soak electronics.
For dispensers, use compatible liquid soaps (avoid particulates; follow viscosity guidance). Rinse pumps if switching formulas.
Replace batteries as a set; remove during extended shutdown to prevent leakage.
What the Warranty Does Not Cover
Damage not caused by manufacturing defects (e.g., improper installation, misuse, neglect, vandalism, accidents, alterations).
Labor, removal, reinstallation, travel, or shipping costs.
Mineral buildup, corrosion from aggressive water/chemicals, or water damage from external plumbing/fittings.
Electrical damage from power surges, incorrect voltage, or improper power supplies.
