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Post Installation Support Exceptional |
Thursday, July 30, 2026 |
| Reviewer:
Laura Brooks, Designer from Nashville, TN
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Post-installation support continued long after project completion, which is uncommon even among premium manufacturers. FontanaShowers remained available to assist with programming and configuration help, maintenance guidance, warranty claim handling, firmware support where applicable, replacement control box availability, and ongoing troubleshooting questions. Every email support response arrived promptly with practical engineering recommendations that our facilities staff could immediately implement. Nearly twenty-four months after occupancy, the digital controls, rainfall performance, thermostatic operation, and matte black finish continue functioning flawlessly. Overall customer service satisfaction has remained exceptionally high because their engineering team consistently supports the product throughout its entire lifecycle.
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