Understanding Your FontanaShowers Homeowner Product Warranty

FontanaShowers bathroom products are engineered for long-term performance and beauty. The Homeowner Product Warranty is designed to protect you against manufacturing defects in materials and workmanship under normal, intended use.

Following the warranty information below you will find important details on how to maintain the quality of your new product. We at FontanaShowers are so confident of our quality that we offer our Product Warranty® on all our bathroom products. Proof of product purchase or of original home ownership is required in order to obtain any of the benefits set forth below. (Commercial applications limit duration of warranty, as provided below.)

Warranty Statement

FontanaShowers bathroom products will be free of all defects in material and workmanship that would impair the intended and proper use of the product, and FontanaShowers also warrants against deterioration of the product’s finish for as long as the original purchaser owns the home in which the product is originally installed.

If the product is installed in a commercial application, the above warranty shall be limited to a period of five (5) years for mechanical and five (5) years for finish from the date of purchase of the product.

In practical terms, this means that if something goes wrong due to a manufacturing defect — not misuse, harsh chemicals, or improper installation — FontanaShowers will repair or replace defective parts in line with the written warranty terms.

You can review the current warranty overview at:

Different FontanaShowers product categories may have specific warranty terms, all within the framework of the manufacturer’s warranty for defects. Here is a general outline based on current policy pages:

For exact coverage on a particular model, always refer to the warranty details listed on that product’s page and the relevant warranty category page on FontanaShowers.com.

Your existing warranty text already notes that commercial installations have different time limits (for example, a 5-year limitation on mechanical and finish coverage in certain versions of the policy). In general:

If your FontanaShowers product is installed in a hotel, restaurant, office building, or another non-residential environment, review the commercial warranty details or speak with your project representative for the applicable terms:

Your original text already highlights this, but it’s worth repeating and expanding: how you clean and maintain your fixtures is directly tied to your warranty coverage.

Regular use of a soft cloth rinsed in warm water and/or typical non-abrasive dishwashing soap (for example, Dawn or Palmolive) will keep a FontanaShowers finish looking clean and new. The use of abrasive cleaners, organic solvents or acid to clean, shine or polish such finishes will nullify the FontanaShowers warranty as to such finishes.

Damage from any of the below is typically not covered by warranty:

• Use of harsh or abrasive cleaners, chemicals, or pads
• Improper installation, including failure to follow instructions
• Modifications or alterations made to the product
• Damage from accidents, misuse, or abuse
• Normal wear and tear, or issues arising from poor maintenance

FontanaShowers also provides broader care & maintenance information and cleaning recommendations on its service pages; these are useful references when planning routine cleaning:

Before You Turn On Your Faucet

During construction of your new home, or when installing the faucet, it is possible that debris (dirt, sand, stones, etc.) may have fallen into the water lines. FontanaShowers suggests, as a precautionary measure, that you conduct the following cleaning procedure on your kitchen and lavatory bathroom products:

• Carefully unscrew the aerator from the spout of the faucet.
• After turning on the cold and hot water supply lines, turn the faucet handle to the fully open cold position.
• Run the water for several minutes until any debris has cleared the valve, and then turn the faucet handle to the closed position.
• Repeat this step for the hot water.
• Rinse the aerator’s cone-shaped screen to eliminate any debris in it.
• Securely screw the aerator back into the spout, and check for any leaks.

If any troubles occur or if installation help is needed, please contact FontanaShowers Consumer Service via the Customer Service page.

Finish Care

It’s easy to keep your bathroom products looking new and your warranty intact:

• DO wipe water from bathroom products after each use to avoid spotting and build-up.
• DO use only a soft damp cloth, warm water and/or typical non-abrasive dishwashing soap (for example, Palmolive or Dawn) to wipe clean.
• DO NOT use abrasive cleansers or abrasive cloths on your bathroom products.
• DO NOT allow water to dry on bathroom products as it may cause unsightly spotting.

Because proof of purchase is required to process warranty claims, take a moment to organize your product information right after installation:

• Save your original receipt or order confirmation (digital and/or printed).
• Note the product model number and finish as shown on the packaging or product page.
• Record the installation location in your home (e.g., “Primary bath – sink faucet”).
• Keep any installation instructions and warranty leaflets with your home records.

If you created an account on FontanaShowers.com when purchasing, you can often access your order history by logging in, which makes it easier to find documentation later.

These details will help support quickly identify your product and speed up the claim evaluation process.

If you ever need to use your warranty, FontanaShowers has multiple support channels. Before you reach out, gather:

• Proof of purchase (receipt or order confirmation).
• The product model number, finish, and installation location.
• Photos or short videos clearly showing the issue (if possible).
• Approximate installation date and details on any previous service.

To receive assistance or service under this warranty, be prepared with a description of the problem, model number, purchaser contact information and date of purchase. Have proof of purchase and be prepared to return the product for inspection if requested.

You may log in online to send an email to the Consumer Support department, or write to Consumer Support at FontanaShowers using the contact information on the Customer Service page.

1. Visit the Warranty Information Page

Review current terms to understand what is covered:

2. Submit a Customer Service Request Online

Use the Customer Service request / ticket form to describe your issue and upload details:

3. Contact Support by Email

FontanaShowers lists several contact options for technical help, sales, and returns:

• Email (general): [email protected]
• Technical Support: [email protected]
• Sales: [email protected]
• Returns: [email protected]
• Homeowner Warranty Support: [email protected]

4. Find Additional Contact Information

Additional contact information and the corporate address are available here:

5. Follow Instructions from the Support Team

FontanaShowers may ask you to provide additional information, such as photos, installer details, or returning a part for evaluation. If the issue is covered, the exclusive remedy is typically repair or replacement of the defective part, as outlined in your warranty documentation.

While your warranty provides robust protection against defects, it does include important limitations. In most cases, the following are not covered:

• Damage resulting from misuse, abuse, or accidents.
• Improper installation or installation not in accordance with instructions.
• Use of harsh, abrasive, or unsuitable cleaning products.
• Alterations, modifications, or non-FontanaShowers replacement parts.
• Normal wear and tear, surface scratches, or variations expected in finishes.
• Damage from environmental factors, including water conditions beyond specified limits.
• Labor costs, removal, or re-installation expenses (unless expressly stated otherwise).
• Damage resulting from improper maintenance, repair, cleaning, misuse, abuse, alterations, accidents, or due to natural calamity.

Exclusive Remedy

In the event of any defect in the product that breaches the foregoing warranties, FontanaShowers, at its option, will have you send, prepaid, the defective part or product to FontanaShowers for inspection, or may elect to send the replacement part. Repair or replacement of the product is the exclusive remedy. Damage to the product caused by accident, misuse or abuse is not covered by this warranty. For any remedy under this warranty, FontanaShowers is to be notified.

Limitations and Exclusions

FONTANASHOWERS WILL NOT BE LIABLE FOR OTHER DAMAGES OR LOSSES, INCLUDING, BUT NOT LIMITED TO: LABOR CHARGES, INSTALLATION, INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING ANY CLAIM OR BREACH OF WARRANTY HEREUNDER OR ANY OTHER CAUSE, AND WHETHER ARISING IN CONTRACT OR IN TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY). FontanaShowers has the right to discontinue or modify any product at any time.

This warranty gives specific legal rights, and you may also have other rights, which may vary from state to state. For those states that do not allow limitations or exclusions of incidental or consequential damages, the above limitations or exclusions may not apply.